How much does this service cost?
The service is a repeating payment of $54.31 (USD) billed annually. You can either set up auto-pay via PayPal, or you can pay via paper check from an invoice. Your choice.
Is there a demo of this software we can go through?
Absolutely. CLICK HERE
to be logged into our demo account where you can see some of the many features of this software. Likewise, you can CLICK HERE
to view our tutorials which explains how to use this software.
How do I get started with an absolutely risk free trial?Visit this link on our website and we'll get you started for 30 days at absolutely no cost to you. If you don't like what you see, you lose nothing. If you decide this is the right fit for you, you can subscribe.
Can I use the trial with my own existing data?
Absolutely. If you have your data in an electronic format you can send it to us to have loaded into your trial account at no cost. You'll need to ensure your data meets our import standards. Please use the following template as a guide: DOWNLOAD TEMPLATE HEREKeep in mind you can have additional columns of data to be import also, these would go into custom data fields that we would set up if we detect they are not part of the standard data fields. Send is your data in a ZIP file via email or via google drive link and we'll get you going.
Why is this service called 'The Crypt Keeper'?The software was created in the early 1990's. We knew we needed a catchy name, one that people would remember, so we threw some words together in a listing and none of them seemed worthy. So we asked ourselves, what is the primary purpose of this software? To keep cemetery records. Back in the 1970's and 1980's there was a product called the 'Trapper Keeper'. So we played with words that could be used in place of "trapper"... tomb, grave, cemetery... and settled on Crypt. This name is in no way associated with the HBO series.
Is there an extra cost for support?
No, support is free of charge. However, support is via email only... no telephone support whatsoever.
Can I run my own backups?
Absolutely, there is an export feature that gives you an opportunity to download your entire account data at any time. Additionally, you can create custom reports that contain every bit of your cemetery records (up to 65 columns of data) and export that as well.
Is there a limit to the number of records we can input?
Can the fields be changed?
Yes... five of the existing fields can be modified to be anything you want. Additionally, you can create any number of completely new fields to use any way you like.
How can I do more than one interred to a grave?
You can have multiple data records assigned to a single grave, people do this all the time.
- Record #1 is section A, lot 2, grave 1 and is an interred body
- Record #2 is section A, lot 2, grave 1 and is a cremation
You assign both records the identical section, lot and grave identifiers.
When you view the map you see a single grave, but when you click on that grave in the map it shows you both records.
We have existing data, can it be imported/converted?
Yes. You would have to send your data to us for import/conversion (no charge). Send whatever electronic data you have and we'll get that uploaded to your account as quickly as we can.
Due to the complexity of our layout, could I create multiple maps by section?
Yes. You could potentially create a different "cemetery" for each different section, which would give you the ability to have a separate map for those sections.
Do I need Windows to use the Advanced Map Editor?
Yes. But, there is a browser-based simple map editor available to you, and this editor will work on any operating system. The advanced map editor does offer more features and is easier to manipulate, but is not your only option.
If I log in to the service as a guest, would I be able to see what reports look like?
Yes, you may certainly run reports. There are some options that are disabled in guest mode (such as uploading and exporting), but for the most part the demo mode is fully functional. However, if you want a totally real-world experience, you should create a trial account so you can run the software through it's full paces for 30 days risk free.
What if we have four grave identifiers instead of three?
There are ways around this. For example, you could create a different 'cemetery' for the primary identifier and that would leave the other three to fill the remaining identifiers. Or you could combine more than one identifier, separated by a hyphen (providing the length of any identifier does not exceed 10 characters).
I see that images can be added. Can we add an image for each grave?
Absolutely. You may add as many images as you like (in JPG format only) to cemetery records, and you can upload multiple images to a single cemetery record. Use caution when uploading images if you intend to have your records publicly visible with a guest login as your visitors will be able to see your image uploads.
Can I store files other than images?
No. We only support the storage of images to cemetery records. This software is intended to manage your cemetery, not your accounting records.
I don't have a full date-of-birth or date-of-death, only the year... how can I input this into the system?
You can input a year only, however the system will update this to January 1 of that year you inputted. Dates require a month and day as well as a year in this system for various calculations.
I am having problems with the colors on the map... how do they get assigned?
The color-coding on the map is done automatically by the software according to the data that you have in your files. Most importantly, the map locations must match the database locations for color-coding to operate. If a record in your database is Section: A, Lot: 1, Grave: 1... then your map grid location must read: A,1,1.
- Records that have no interred or sales information will be colored white.
- Records that have an interred date will be colored red.
- Records that have an interred name or a purchaser name, but no interred date and no sold date, will be colored yellow.
- Records that have no interred information but have a purchase date will be colored blue.
Can I input records from more than one computer?
Yes, anyone you deem allowed to log into your account (via the Security feature) may input data on your behalf, providing they have an internet connection. You can also create a "visitor" login for your account so that people can review your records/maps without having the ability to change anything.
We have an elaborate numbering system on our existing map, will this work with the software?
Likely yes, there is always a way. There are three identifiers that the software uses to identify the individual graves of your cemetery. The section, lot and grave location. Each one of these identifiers is alphanumeric, meaning that it can contain letters and numbers in any combination and can hold up to 10 characters each. So if your primary section is "ABC" and your sub-section is "12E43" and your first grave is "101" then this will all perfectly fit into the software. If you have more than one sub-section I would urge you to try to merge this into either the Section or the Lot fields.
Can my map be transferred into the service or do I need to re-create it myself?
There is no current "import" process for the map. You are encouraged to try to create the map on your own using the built-in utilities of the software. However, if desired, we could create your map for you for an additional fee, depending on the complexity and time involved.
What happens if my automatic renewal fails?
We prefer that account holders use the PayPal subscription feature, that way your account is less likely to lapse when payment is due. However cards do sometimes expire, and some account holders prefer to pay via paper check. If the account goes unpaid after 365 days the account is purged from the system.
Does our trial data stay after we subscribe?
Absolutely. Registration simply unlocks the trial period expiration of your account. You will be using the same software and/or account, it will just not have any restrictions. All your data will remain just as you have it during your trial period.
Can this service be used on a smart phone?
Yes. The software is designed to be formatted for your smart phone or tablet device.
Can I print the contents of the pages?
Yes. You can use your browser's built-in print features by pressing CTRL-P on your keyboard on any page that you want to print. However, some pages may require you to check a few option boxes in your browsers print feature for the contents to appear correctly on paper.
What happened to the desktop version?
We have discontinued the desktop version. It is no longer available, and we will no longer be providing it to new users. Our full attention is now on the online version of the software. However, we understand some long time desktop users may experience system crashes or data loss. For those of you that just want to keep using your desktop data, visit our main site at http://www.tbgtom.com and click on the software tab.
The system seems slow sometimes, how can I speed this up?
- For fastest performance, you may want to disable the option to "Allow Prior Data Dropdowns on Data Input Screen". This will speed up your data input flow, but will reduce the ability for you to just choose previously inputted data. You can find this setting by going to your dashboard, clicking on configuration and settings, and unchecking the box for Allow Prior Data Dropdowns on Data Input Screen.
- When an account holder performs a "view map", it puts a small hit on CPU performance. When multiple account holders do this at the same time, it of course multiplies CPU usage. This is out of our control, and we simply ask you to be patient during these times.
- AT&T is our internet service provider. Many companies, not just us, have had performance issues related to AT&T services and we are always looking for ways to streamline processing, but again this is out of our control for the most part as this could be related to any issue between our server and your web browser anywhere in the world.