How much does this service cost?

Is there a demo of this software we can go through?

How do I get started with an absolutely risk free trial?

Can I use the trial with my own existing data?

Absolutely. If you have been using the desktop version and want to try the online version, email your most recent backup ZIP file and it can be uploaded into your online trial account. If your data already exists in another electronic format, it can also be imported at no charge as long as it meets the import standards.

Do I have to pay anything up front to try the software?

Why is this service called "The Crypt Keeper"?

The software was created in the early 1990s, and the goal was to choose a memorable name tied to cemetery record keeping. The name was inspired in part by the older phrase Trapper Keeper, eventually leading to Crypt Keeper. The site notes that the name is not associated with the HBO series.

How long have you been in business and how many cemeteries do you support?

Development began in 1992 for Liberty Township in Ohio. The original version was DOS-based, written in QuickBasic, and used Lotus 1-2-3 as the mapping utility. We currently support several hundred cemeteries.

Is there an extra cost for support?

No. Support is free of charge, but it is provided by email only. No telephone support whatsoever.

Can I run my own backups?

Yes. The online version includes an export feature so you can download your account data at any time. Custom reports can also be exported. The desktop version includes built-in backup and restore options under the Help menu.

Can I load my Desktop data to my Online account?

Not directly by yourself. To overwrite online data with your desktop data, create a desktop backup ZIP and email it for upload. Keep in mind that moving data from one platform to the other overwrites the target database rather than merging it.

Is there a limit to the number of records we can input?

No. The largest current account has nearly 33,000 records.

Can the fields be changed?

Yes. Five existing fields can be modified, and you can also create additional custom fields.

How can I do more than one interred to a grave?

You can assign multiple records to the same section, lot, and grave identifiers. On the map, the grave appears once, and selecting it can display both records.

We have existing data. Can it be imported or converted?

Yes. For the online version, data can be sent in for import or conversion at no charge. For the desktop version, import functions are available under the Help menu.

Due to the complexity of our layout, could I create multiple maps by section?

Yes. One possible approach is to create a different cemetery entry for each section so each can have its own separate map.

Do I need Windows to use the Advanced Map Editor?

Yes. The advanced editor requires Windows, but there is also a browser-based simple map editor that works on any operating system.

If I log in to the service as a demo, will I be able to see what reports look like?

Yes. Reports can be run in demo mode, though some options such as uploading and exporting are disabled. For a more complete experience, a full trial account is recommended.

What if we have four grave identifiers instead of three?

There are several workarounds. For example, one identifier can become a separate cemetery designation, or multiple identifiers can sometimes be combined with a hyphen as long as each identifier stays within the character limit.

I see that images can be added. Can we add an image for each grave?

Yes. You can upload multiple JPG images to a cemetery record. If records are publicly viewable through a guest login, visitors will also be able to see those image uploads.

Can I store files other than images?

No. The system supports image storage only.

I don't have a full date of birth or date of death, only the year. How can I input this into the system?

You can enter only a year, but the system converts it to January 1 of that year because a full date format is needed for calculations.

I am having problems with the colors on the map. How do they get assigned?

Map colors are assigned automatically based on the data in your records, and the map location must match the database location exactly. The records with no interred or sales information are white, records with an interred date are red, records with an interred or purchaser name but no interred date and no sold date are yellow, and records with a purchase date but no interred information are blue.

Can I input records from more than one computer?

Yes. With the online version, authorized users can enter data from anywhere with an internet connection. A visitor login can also be created for read-only access. Desktop version sharing requires a common data folder on an internal local network.

We have an elaborate numbering system on our existing map. Will this work with the software?

Likely yes. The software uses three grave identifiers: section, lot, and grave. Each can be alphanumeric and can hold up to 10 characters. In many cases, more complex numbering can be adapted by combining or reorganizing identifiers.

Can my map be transferred into the service, or do I need to re-create it myself?

If you are moving from the desktop version to the online version, maps can be transferred. If the map is in another unsupported format, there is no direct import process. Map creation assistance may be available for an additional fee depending on complexity.

Does our trial data stay after we subscribe?

Yes. Registration removes the trial expiration, and your existing data remains in place. If you want to start fresh after subscribing, contact support for instructions. For the desktop version, a fresh start can be done by deleting the CryptKeeper10 folder from My Documents.

Can this service be used on a smart phone?

Yes. The online version is designed for smart phones and tablets, while the desktop version is for Windows computers.

Can I print the contents of the pages?

Yes. You can print pages using your browser’s print feature, typically with CTRL+P. For large map printing, we recommend screen capture software such as SnagIt.

If I change my mind, can I get a refund?

Sorry, there are no refunds.

If my account goes unpaid, how long will the data stay in the system?

Accounts unpaid after 30 days are removed from the server and placed into deep archive. Archived data is kept for 365 days before being purged and becoming unrecoverable.