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Crypt Keeper Community
Community Question & Answers
Read the selected question and see how other Crypt Keeper users have responded. If you have something useful to add, you can contribute your own answer at the bottom of the page.
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Community Question
#31
Is customer service open? I have sent them some questions and no answers. Not sure with the pandemic.
1 Yes, we're always open... and we have been replying to your emails. You should check your junk/spam folder to ensure you're getting our communications. They would be coming from tom@tbgtom.com or emailservice@tbgtom.com.
But to answer your most recent question... your grave is colored BLUE on the map because you have a purchaser attached to the record. Graves on the map are colored as follows:
WHITE = no interred and no purchaser
YELLOW = there is either an interred name or purchaser name inputted, but no dates
BLUE = there is no date of interment, but there is a purchase date
RED = the record has a date of interment applied From Crypt Keeper Staff • 4/21/2020 at 11:50 AM 2 Thank you for your reply. I need to change the email that is associated withe the account. I had typed in the email to reply to mantuasa@sbcglobal.net, not mantuasd@sbcglobal.net. I still cannot find your answers in my email. Could you help my update my account? From Mantua, OH • 4/23/2020 at 3:39 PM
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